Operations Assistant – North America

Job title: Operations Assistant – North America

Job description: Applications are invited for an Operations Assistant to join our growing team working at the cutting edge of biodiversity monitoring. The role will focus on the smooth running of day-to-day operations, focussed on shipping and goods in of customer kits and samples to and from a range of North American clients. The successful candidate will report to the General Manager and will work closely with the operations and lab teams. You will be comfortable working autonomously where necessary, managing multiple priorities and ultimately thrive as part of an already highly successful team. We’re looking for a highly self-motivated, organised individual, with an interest in business administration and sample management for an exciting biotech.

NatureMetrics is on a mission to turn nature into data. We are a rapid-growth scientific technology company that uses environmental DNA to deliver essential data on biodiversity to decision-makers across a range of sectors including infrastructure, extractives, fresh water, conservation and marine & energy. NatureMetrics has delivered projects in 78 different countries and we aim to be the premier provider of nature data to companies globally by 2025. We take great pride in our work and are seeking new team members who will do the same.

NatureMetrics values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds and we are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. (AODA). If you require an accommodation at any stage of the recruitment process, please notify us via email.

The full specification can be found below. To apply, please submit information through Breezy. There is no fixed deadline for applications, and the position will be held open until we find the right candidate.

Roles & responsibilities

General

• Maintain accurate and complete records on internal systems
• Verify and pack orders before shipping
• Create shipping labels and customs paperwork required for international shipments
• Review open shipping documents to ensure timely processing of paperwork and trace shipments
• Review and verify shipment orders
• Track shipments and input data into the company systems
• Investigate, verify, and resolve any discrepancies and inquiries between sales/purchase orders and/or the shipping documents
• Respond to customer service requests when necessary
• Perform Inventory Cycle counts
• Check in customer samples on lab tracking system.

Communication

Communicate proactive updates to customers and resolve issues as they arise to best ability, escalating to the appropriate individual when necessary

Build strong relationships with vendors

Maintain regular communications with the NatureMetrics team, always complying with our policies and procedures and upholding our standards and the core elements of our brand.

Person Specification

Education & qualifications

Knowledge of inventory control

High school diploma or GED certificate; associate degree preferred * 1+ years’ experience in a similar role

Specialist knowledge, skills & experience

• Experience with LIMS considered an asset
• Ability to anticipate demand and determine which materials and supplies the company needs
• Understanding of basic maths, budgeting, and accounting
• Strong analytical and investigative skills
• Knowledge of Business Central and Microsoft Office considered an asset

Interpersonal & communication skills

• Strong interpersonal skills are vital
• Excellent written and verbal communication skills
• Strong organisational skills
• Strong accuracy and attention to detail
• A demonstrated capacity and interest in learning and development

Terms and Conditions

Location

NatureMetrics North America main office, Guelph, ON.

Working pattern and hours

• The post holder is expected to work 4 hours a day on-site, within core hours between 9am and 5pm (exact hours flexible). Travel will not be required for this role.
• This role may require long periods of standing as well as kneeling, squatting, reaching or bending forward to arrange, lift and load packages from shelving.

Length of appointment

Permanent

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