Personal Finance Advisor

Job title: Personal Finance Advisor

Job description: At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Level NV-06

As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied.

Your role is to listen to members’ and clients’ needs, offer them advice that fits their financial situation and help them choose appropriate solutions to meet their financial goals. You work closely with a client base consisting of young people and individual members. Interpersonal savvy is therefore essential.

You drive results by recommending investments, loans and insurance products. You serve as a financing expert advisor and resource person for the caisse. You use your expertise to balance member/client satisfaction, business objectives, profitability and sound and prudent risk management.

You work with various partners and experts to design integrated strategies that meet the needs of members and clients.

General Information on the Position

The Caisse Desjardins des Transports is the only provincial financial institution focused exclusively on serving passenger and freight transportation workers and companies.

Proud of its team of nearly 55 employees in four locations, the caisse offers a pleasant working environment where you’ll be part of a team that spares no effort to offer quality services and be its members’ #1 choice.

The caisse also prioritizes employee wellness by being responsive to individual needs, with the creation, in particular, of a public transportation and carpooling program. It leverages talent development to promote internal mobility and relies on active employee engagement and participation to meet business challenges head on.

A strong believer in modern, innovative business solutions, it keeps a constant eye on the latest communication technologies. The caisse is proud to be actively involved in its community, with a number of innovative and socially responsible projects to its credit, including honey production thanks to the installation of a rooftop beehive at its head office. The caisse has also been a keen Réchaud-Bus partner for many years.

The caisse serves over 18,600 members with a business volume of $1.8 billion. Its market is recognized for its bilingual clientele and strong business development potential.

Main responsibilities

Advise members and clients on the best strategies and work with them to identify expected results.

Manage business relationships, assess member/client satisfaction and service quality, follow up and identify areas for improvement.

Stay up-to-date on the financial services industry, market trends and best practices in your field.

Participate in outreach activities and represent the caisse in the community.

Other working conditions

Workplace : The work arrangement for the position is hybrid work #LI-Hybrid

Number of jobs available : 1

Qualifications

College diploma in a related field

A minimum of 2 years of relevant experience

Please note that other combinaisons of qualifications and relevant experience may be considered

Hold a mutual fund representative certificate – Autorité des marchés financiers

For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

Knowledge of current financial, economic, political and legislative events.

Knowledge of all products and services aimed at caisse members and those offered by Desjardins Business Centres, Desjardins components and distribution networks, and those offered by competitors.

Knowledge of the integration of financial data into computer systems.

Knowledge of debt management.

Knowledge of compliance with legislation respecting the distribution of financial products and services.

Understanding of the philosophy and fundamentals of financial services cooperatives.

Knowledge of policies, legislation and standards related to products and services offered by the caisse.

Knowledge of operating procedures pertaining to investment and financing activities Desjardins business processes.

Knowledge of service standards.

Knowledge of the techniques used to assess and monitor individual financing applications.

Desjardins Cross-sector skills Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job Drive results, Interpersonal Savvy

Work Location Caisse Desjardins des Transports

Trade Union Non Syndiqué

Unposting Date 2022-07-28

Job Family Member/client sales and service (FG)

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

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