Representative, Accounts Receivable

Job title: Representative, Accounts Receivable

Job description: Why you’ll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The impact you will have:

As our Accounts Receivable Representative you will secure revenue that is generated by sales organization, build strong customer relationships, and foster positive interaction and strong connection with customers to drive and maintain ongoing relationship. We are looking for a dynamic individual with a positive attitude. Someone who works well independently, is resourceful, and also a team player. If you are a highly motivated person who welcomes new challenges, come join our team!

This role is hybrid with the expectation of being in the office once a month.

What you’ll do:

• Contact business-to-business (B2B) customers via phone/email/fax to discuss outstanding invoices and billing issues (heavy focus on phone contact).
• Manage collections portfolio ranging from 300-600 accounts (focused on a Canadian and/or US territory of accounts). Suggested activity of approximately 40 customer contacts per day including email and telephone calls. Negotiate customer payment terms as needed based on assessment of account status to ensure maximum payment recovery.
• Develop and maintain relationships with customer accounts and champion Softchoice’s receivable policy.
• Manage past due hold requests within the SLA in order to mitigate risk to Softchoice by assessing customer accounts and making decisions to release orders up to 50K for each request and also making recommendations for any requests over 50K within the hierarchy.
• Work with internal departments to pro-actively troubleshoot payment issues (i.e. invoicing, pricing, product/service issues) – and be the liaison when engaged by the customer directly.
• Document and track collections activity and work from monthly aging report.
• Manage individual and department monthly receivable targets.
• Have demonstrated success working in team-oriented environment.
• Be flexible and adaptable to fast-paced IT sales environment.
• Learn and understand the Softchoice offerings (Hardware, Software, Cloud, PS etc.)
• Effectively engage and escalate to top executive levels when required.
• Reconcile accounts regularly, including complex and cross account reconciliations

What you’ll bring to the table:

• 1-3 years of experience in a B2B collections role.
• Experience with Accounts Receivable escalation process and taking initiative to resolve account issues (Working with multiple Softchoice departments e.i. sales, tax, credit, billing etc.)
• A good understanding of fundamental accounting principles.
• Intermediate Microsoft Word and Excel skills.
• Excellent verbal and written communication skills.
• Possess similar experience managing portfolio of accounts.
• Customer service oriented.
• A completed college diploma (Accounting or Finance related preferred) or related experience.
• Experience in technology industry an asset.

Not sure if you qualify? Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the rolent and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to . We are committed to working with you to best meet your needs.

Our commitment to your experience:

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At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.

Why people love working here:

We offer hybrid and remote working opportunities.

Comprehensive benefits from day one of employment.

We offer meaningful work and opportunities for career growth.

Our team members have 2 paid volunteer days per year to give back to a cause of their choice.

We offer an opportunity to build and grow a career in the technology industry.

Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 18 consecutive years.

Softchoice has been certified as a Great Place to Work in the United States for several years.

We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.

We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Require accommodation? We are ready to help:

We are proud to provide interview & employment accommodation during the recruitm

We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references.

When you join Softchoice, we will onboard you remotely. Don’t worry. It’s quick, simple and you’ll be connected with your new team in no time.

Job Requisition ID: 5271

EoE/M/F/Vet/Disability

Entry Level

#LI-CW1

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