Support Services Officer II – Mailroom

Job title: Support Services Officer II – Mailroom

Job description: Preference will be given to qualified regular part-time employees within the Part-Time Support Staff bargaining unit at Sheridan College. Should a suitable candidate not be found, external candidates will be considered.

Reporting to Manager, Finance & Business Operations, Business Services, the Support Services Offer II plays a key role in Mailroom providing prompt and competent service for postage and courier needs for Sheridan community. As a part of the responsibilities, the incumbent act as the first point of contact, providing support and help to departments for mail and courier services including Canada Post, inter-campus mail, UPS, and other courier services.

What You’ll be Doing

• Performing incoming and outgoing postal and courier duties;
• Receiving, sorting, and distributing mail, inter-office mail, packages, courier, and fax documents;
• Processing outgoing mail by metering for Canada Post Corporation by following the established internal procedures and Canada Post regulations respecting outgoing mail;
• Creating shipment for outgoing courier, managing UPS user accounts, and answering inquiries about UPS shipping;
• Tracking, tracing, and resolving mail or courier issues;
• Getting notification about damage/loss deliveries and working with service provider for the claims;
• Processing and monitoring Inter-campus mail deliveries;
• Procurement of supplies to compliment the services provided;
• Advising on most cost-effective methods of shipment (in liaison with Xerox services);
• Scanning mail to departments when the staff cannot pick up in person;
• Maintaining the mailbox list up to date;
• Managing UPS billing (download invoice, request confirmation for chargebacks, send the invoices for Managers’ approval via Adobe sign);
• Running monthly account reports for outgoing Canada Post mail on the mail machine;
• Performing other related duties as assigned.

About You

You enjoy balancing many different tasks and can prioritize multiple projects while staying organized and maintaining a high level of attention to detail.

You use your interpersonal skills to build working relationships and provide excellent customer service.

The successful candidate will also meet the following requirements:

• Understand Canada Post postage rates and regulations.
• Previous experience in administration and customer facing roles.
• Ability to understand and follow written and oral instructions.
• Completion of High School and College diploma is preferred.
• Intermediate computer skills in MS Word and Excel, and comfortable using a scanner, printer, and other office equipment.

Who We Are:

Every member of the Sheridan community is passionate about the transformational role we play in people’s lives. Our strategic plan, Sheridan 2024: Galvanizing Education for a Complex World ( ), charts a path towards a new ground-breaking model of higher education that reshapes post-secondary education and better prepares students for the future. We are committed to demonstrably advancing equity, diversity and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses, we’re making meaningful strides towards developing an equitable and inclusive community.

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Other Details
Faculty/Department: Business Services – Ancillary
Campus Location: Trafalgar campus (may be assigned activities at any Sheridan campus). This position is currently working on-site.
Reference #: J0722-1901
Employee Group: Part-time Support – Regular
Hourly Rate: $21.20 + 4% in lieu
Hours/Week: 15 – 24 hours
Application Deadline: August 4th, 2022

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations, Anishinaabe Nation, Huron-Wendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands, and it is our collective responsibility to honour and respect those who have gone before us, those who are here, and those who have yet to come. We are grateful for the opportunity to be working on this land.

Sheridan values the diverse and intersectional identities of its students, faculty, and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity, anti-racism, and inclusion. As such, we encourage applications from qualified candidates who have been historically disadvantaged and marginalized, including those who identify as First Nations, Métis and/or Inuit/Inuk, Black, members of racialized communities, persons with disabilities, women and/or 2SLGBTQ+.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation, please contact .

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.

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