TD Auto Finance Customer Account Specialist I, Collections

Job title: TD Auto Finance Customer Account Specialist I, Collections

Job description: TD Description

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Stay current and competitive. Carve out a career for yourself. Grow with us. Here’s our story:

Department Overview

Every single day is an adventure! Within TD’s Contact Center, you’ll find a community of colleagues helping TD’s 25+ million customers to achieve their life goals.

Your role within the Contact Center is essential to TD’s success, as our customers are at the center of everything we do. You’ll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.

Grow, learn and lead; beyond your day-to-day work, you’ll be supported with professional development and encouraged to build an exciting career at TD. You’ll help deliver a legendary experience to our business, our customers’ lives and our communities.

Job Requirements

• High school diploma and minimum of one (1) year of relevant experience
• Possess computer & multi-tasking skills
• Require full proficiency gained through job related training to perform a range of activities
• Thrive in a dynamic and time-sensitive environment
• Advanced knowledge of our business and understand the functions of our various business areas
• Passionate and engaging professional with a desire to consistently and compassionately deliver superior customer experience

Hours

37.5

Job Description

As a Customer Account Specialist, you will be responsible for providing exceptional customer service to our call center clients. In addition, your key responsibilities will be to negotiate payment arrangements on TD auto finance loans at various stages of delinquency and to retain and grow our business through your ability to advise and offer our clients recommendations and solutions. As a Customer Account Specialist, you will play a key role in enhancing the customer experience by providing high quality service at every interaction and ensuring customer concerns are being handled appropriately, while working in a dynamic fast paced environment.

Bring your whole self to work and have fun! This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD! Most importantly, you’ll be our voice at TD. Every phone call you answer, every message you send is your chance to shine!

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Additional Information

#ZCPB

Start Date: Jan 24th, 2022 (1st day of training)

Must be flexible to work rotational schedule within the business hours 8:00am to 9:00pm Mon-Fri and Saturday 9:00am to 5:00pm.

Mandatory full time paid training 8:00am-4:00pm Mon-Fri for 90 days. Training will take place at 12 Concorde Place in North York for up to 90 days. Then transition to work remotely from home; however, the actual work location is 3500 Steeles Ave E in Markham. Employees will be required to come into the office on occasion.

Business Line

TD Canada Trust

Job Category – Primary

Call Center

Job Category(s)

Call Center

Job Family

Contact Centre

Time Type

Full Time

Employment Type

Regular

Hours/Availability Detail

Rotational Schedule 8:00am to 9:00pm Mon-Fri, Saturday 9:00am-5:00pm

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