SENIOR COORDINATOR, CLIENT EXPERIENCE

Job title: SENIOR COORDINATOR, CLIENT EXPERIENCE

Job description: The Library of Parliament is a non partisan organization providing stimulating and
rewarding work. We recognize that our employees are our most important asset and,
as such, we offer excellent benefits, a minimum of four weeks’ vacation leave, learning
opportunities to support professional and career development, competitive salaries,
and more!
The Library believes that the excellence for which it is known is enhanced by nurturing an
inclusive workplace that embraces diversity, values differences and supports the full
participation of all employees. The Library is committed to creating and maintaining a
diverse workforce reflecting the communities we live in and work in, the clients we work
with, and Canadian society at large.
Corporate Services (CS) provides support and services to the Library of Parliament in
the areas of human resources, finance and materiel management, corporate planning,
information technology, and publishing, editing and creative services.
We are currently looking for candidates to staff the following position: Senior
Coordinator, Client experience.
The Senior Coordinator, Client experience provides leadership and central oversight in
the planning and managing of projects and initiatives in support of the Library’s client
experience strategy, and also provides expert guidance and advice to management,
employees and functional leads in support of enhancing the client experience for
parliamentarians

SENIOR COORDINATOR, CLIENT EXPERIENCE
CORPORATE PLANNING
CORPORATE SERVICES
Indeterminate
MPA-5 ($92,123-$108,976)
(Bilingual staffing – imperative: CBC/CBC)
NOTE: While this position is eligible for part-time telework, regular on-site presence is required at Library of Parliament
workplaces located in the National Capital Region.

For the purposes of this selection process, the competencies listed in the attached
Competency Profile will be evaluated.
The following knowledge criteria will also be evaluated:

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LIBRARY OF PARLIAMENT

• Knowledge of the Library of Parliament business operations, the overall mission,

vision, programs, services and strategic priorities

• Knowledge of the Canadian parliamentary system
• Knowledge of client experience management concepts, theories, practices, and

processes
To be considered, candidates must have:

• Successful completion of post-secondary education relevant to the duties of the

position or an acceptable combination of relevant education, training and experience

• Experience in leading, monitoring and promoting corporate-wide strategies and/or

programs and/or initiatives and/or training and/or awareness activities in the area of
client experience management or in a related field

• Experience in providing expert advice, guidance and recommendations to

management and/or senior management

• Experience in managing and coordinating multiple projects and initiatives

simultaneously with various stakeholders, including acting as a representative for the
institution/organization in working groups or committees

• Experience in establishing and maintaining effective partnerships with functional

partners, communities of practice and/or other stakeholders

• Experience in developing, coordinating and/or delivering communication documents,

reports, proposals, presentations, or briefings for various audiences
Candidates retained in this selection process will be required to obtain:

• A successful second-language evaluation (Bilingual staffing – imperative:
• A successful pre-employment screening

Additional Information:

• This selection process is open to the public and to employees of the Library of

Parliament, the Senate, the House of Commons, the Office of the Senate Ethics
Officer, the Office of the Conflict of Interest and Ethics Commissioner, the
Parliamentary Protective Service, and the Office of the Parliamentary Budget Officer.

• This selection process will include a second-language evaluation, a written qualifying

exam and an interview. The interview will consist of behavioural, situational and
knowledge-based questions. Candidates will be required to pass each stage in order to
move to the next stage of the selection process.

• Qualified candidates from this selection process may be considered for determinate or

indeterminate positions at the Library of Parliament that require similar knowledge
and/or competencies.

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LIBRARY OF PARLIAMENT

• On 20 June 2022, the vaccination requirement for employees of the Library of

Parliament established by the Policy on COVID-19 Vaccination was suspended. The
Library of Parliament will continue to follow the situation closely, and should the
epidemiological conditions change, we will assess whether there is a need to reinstate
the vaccination policy and the associated essential condition of employment
applicable to indeterminate, determinate, student and intern hiring.

• Education and experience requirements will be used to determine which candidates

will be asked to participate in the next stage of the selection process.

• Satisfactory references and proof of education are essential conditions of appointment.
• Travel and relocation expenses are the responsibility of the candidates.
• Must be legally allowed to work in Canada.

Apply no later than 28 August 2022 – 11:59 p.m. (Eastern Time).
To apply, please send us your curriculum vitae, along with a covering letter indicating how you meet each of
the education and experience requirements of the position. Please quote Staffing Process 22-LOP-208 in
your documents and, if you apply by email, in the subject line of your email.
Send us your application:

By email:

Questions? Contact Human Resources at 343-542-4839
We thank all those who apply. Please note that only those selected for further consideration

Click Here to Apply

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