Specialty Services Clerk (Casual)

Job title: Specialty Services Clerk (Casual)

Job description: Location Address: 100 Queens Quay East, 9th Floor, Toronto

Number of Openings: 1

Salary / Pay: $16.75 – $23.40

Job Posting Description:

Specialty Services Clerk– Casual position

Are you looking to deepen your expertise in the Specialty Services programs? Reporting to the Supervisor, Specialty Services, you will ensure Business to Business (B2B) customers, suppliers, and agents are well-versed in policies and procedures governing wholesale programs through education, training, and responding to inquiries. You will collaborate with other LCBO Divisions including Supply Chain, Finance, Merchandising and IT and provide service to channel participants along all points of the business transaction.

If you love collaborating with partners and troubleshooting to respond to customer questions and concerns, then this is the role for you!

This position is hybrid #LI-Hybrid

About the role

Provide support and replies to all inquiries to B2B customers and participating suppliers/agents, to facilitate wholesale activities, in a timely and efficient manner to meet customer needs

Maintain communication channels with customers, suppliers and agents throughout the B2B transaction and handles customer compliant in adherence with established processes and guidelines

Ensure records, and reconciles inventory movement and financial transactions related to payments, deposits, refunds and purchases

Prepare the required documentation, tracks and monitor the flow of product and information throughout the supply chain cycle of the order. Ensures that each stage of the flow is running as per established KPI-s and take actions with the appropriate stakeholders when the flow is disrupted

Build, receive and action reports related to inventory levels and movement

Generate ongoing reports and power point presentations for Manager/Designate on inventory, stock status, sales, inventory movement, deposit reconciliations

Compile supporting documentation needed to maintain business continuity and to resolve issues as they arise

Provide exceptional customer service to internal/external clients following the Service Level Agreement, by demonstrating effective communication skills, solution-oriented mindset, sense of urgency and positive attitude

Build and maintain relationships with stakeholders in wholesale programs, establishing the LCBO as a value-adding resource to wholesale participants, by understanding and developing business tactics that fit customer business model and ensures growth

About you

Minimum High School Diploma or equivalent

1-3 years of customer relationship management experience, ideally within a Wholesale/Supply Chain/Logistics business unit. Preferably have a “Logistics” designation

Superior verbal and written English communication skills, specifically with the use of tact and diplomacy

Must have excellent interpersonal skills combined with demonstrated experience and ability to deal with difficult situation with stakeholders

Demonstrated knowledge of Microsoft Office programs, including Excel, Word, Outlook and Powerpoint

Must have knowledge of supply chain processes, and related LCBO policies

Must have the ability to troubleshoot, ability to prioritize workload and strong customer service skills

Excellent analytical skills and decision-making experience with a dedication to ownership of problems to successful resolution

Completion of LCBO Product Knowledge levels 1, 2 & 3 or equivalent

Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted.

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

Work Hours: 0

Union / Non-Union: Union

Job Posting End Date: October 25, 2023

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

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